Frequently Asked Questions

Which water containers can I use for long-term water storage?

The Aqua-Pak series, Water-Pak series, Rhino-Pak, and Armor-Dillo water containers are perfect for storing water long term. The Aqua-Pak series can be stacked 2 high when filled, The Water-Pak series and Rhino-Pak can be stacked 3 high, and the Armor-Dillo can be stacked 6 high when filled.

Back to Top

Why would I use water containers for storing water instead of storing bottled water?

Bottled water is an alternative for storing water at home for an emergency. The average shelf life of bottled water is two years, depending on the conditions of the area in which the water is stored. Storing the bottles in less-than-ideal conditions can affect the appearance and taste of the water over time. While we recommend that water stored in our containers should be changed out every 90 days, there is no packaging waste involved in refreshing this water or in consuming it. Given the proper care, our reusable containers have an infinite useful life. Small, one-time use water bottles produce waste any time they are consumed or changed out.

Back to Top

How long can I store water in a Reliance Products water container?

This will depend on the quality of the water in your area; however, we recommend that you change your stored water at least every 90 days.

Back to Top

How should I store my water container?

Prolonged exposure to direct sunlight will cause the water container to degrade and become brittle, increasing the chance of leaks. It is highly recommended to store water containers in cool shaded areas.

Back to Top

How should I treat water before long-term storage?

Clean culinary water (tap water) does not need to be treated if it is bacteria-free and you are storing it in a properly cleaned, opaque water container. As light cannot shine through opaque containers, the water becomes more pure as it is stored.

If you are unsure that the culinary water you are storing is bacteria-free, use the follow methods to help purify your water:

2% Tincture of Iodine: Add 12 drops of 2% Tincture of Iodine per gallon of water. Pregnant or nursing women or people with thyroid problems should not drink water with iodine.

Chlorine Bleach: Household bleach can also be used. This should contain a 5.25% solution of sodium hypochlorite without soap additives or phosphates. Use 1/8 teaspoon (about 5-8 drops) per gallon of water.

Store water and treat before consumption: PUR Purifier of Water and the LifeGuard Bacteria Filter effectively treats water for safe consumption.

Back to Top

How long can I use my Reliance Products water container? Will it degrade over time?

There is no limit to how long a water container can be used providing it is properly maintained and cleaned between uses. The container is made from food-grade plastic and this does not change over time.

Back to Top

Why does my water taste funny after storing it in my water container.

This is likely due to a build-up of dissolved solids from previous water storage, and from bacteria growth on the inside of your container. It is not caused by the plastic.

Try cleaning your water container as recommended below. Unfortunately, if your container has not been cleaned for a long time, this may not work. If this is the case, you will need to replace your water container and maintain and clean it as recommended.

Back to Top

How do I clean the inside of my water container?

We recommend that you rinse the inside of your water container with baking soda and water a few times between each use. The suggested ratio is 1/2 cup of baking soda per gallon of water.

You can also use Vinegar OR Bleach as well:

Vinegar and water can also be used to clean your container. The suggested ratio is 1 cup of vinegar per gallon of water.

IMPORTANT: Do not use vinegar and baking soda at the same time.

Bleach and water can also be used to clean your container. The suggested ratio is 1 Liter (1 quart) of water to 2 tablespoons of bleach.

Make sure to rinse the container out with just water after cleaning with any mixture stated above.

It is important that the inside of the container be completely dried before storing it empty to inhibit the growth of bacteria.

Back to Top

Can I store gasoline or other chemicals in my water container?

No. Your water container is designed and built to store water and other consumable beverages. It should never be used to store or transport anything else.

Back to Top

Are Reliance water containers made from food-grade material?

Yes. All Reliance water containers (both rigid and collapsible) are made from food-approved plastic. These containers can be found by following the Hydration link on the Consumer Main Page.

Back to Top

I have a water container with a spigot on it and I am finding it difficult to turn the spout. Is there anything I can do to correct this?

Yes. Remove the spout from the stem and ensure that it is free from dirt that could interfere with performance. Apply a drop of cooking oil to the spout and reassemble. This may need to be repeated periodically.

IMPORTANT: Ensure you take note of which direction the spout and stem are to be assembled. If they are put together backwards the spigot will leak.

Back to Top

Can I clean my spigot cap in the dishwasher?

No. The components are not dishwasher safe and should be washed by hand.

Back to Top

I have a hole in my Fold-A-Carrier. Is there anything that can be used to patch the hole?

There is nothing that can safely be used to patch a hole. Since the container is intended for storing drinkable water any chemicals in adhesives could be transferred into the drinking water.

Back to Top

Can I stack my Aqua-Tainer when it is filled?

No. This container can only be stacked when it is empty.

Back to Top

My Question isn't answered how do I Contact Reliance Products?

Click Here to go to our Feedback Page

Back to Top


Partner Login

Username:

Password: